We will deliver the products ordered by you to the address you have given us for delivery at the time you make your order. We only deliver the products to residences and offices and NOT P. O. Box addresses.
We aim to deliver all orders within 3 to 7 working days after payment is approved. Your order may arrive in multiple parcels and at different times. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges, expenses arising out of the late delivery. If you are unable to take delivery or collection, the carrier may leave a card giving you instruction on either re-delivery or collection from the carrier.
All orders placed and confirmed by 0900 (GMT+8) will be processed on the same day. Orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday, Sunday and Public Holidays will be processed on the next business day. Deliveries are made from Monday through Friday, except Saturdays, Sundays and Public Holidays.
CARRIER & ORDER TRACKING
We appoint FEDEX as the carrier for delivery. If a tracking ID is provided by the carrier, we will update your order with the tracking information for tracking the order.
Please use FEDEX tracker to track your order status.
SHIPPING RATES/DELIVERY CHARGES
The rate charged for the shipping/delivery of your order is calculated according to the size, weight of the items, and the destination. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
DAMAGED & LOST GOODS
Any discrepancy of order content or goods in a damaged condition received must be reported within 14 days from the date of invoice to ecustomercare@carlorino.net. All packaging (both outer shipping packaging and internal contents) must be kept in order to make a claim.
If you suspect your goods have been lost, please contact ecustomercare@carlorino.net within 14 days of ordering.
In the rare circumstances that your item has a defect or is missing from your order. Should you have any enquiries, we are contactable at the following avenue:
Email: ecustomercare@carlorino.net from 9am – 5pm, Mondays to Fridays (except Public Holidays).
